Privacy Policy

How we take care of your personal privacy.

Privacy Policy and Legal Disclaimer

Privacy Policy
Associated Air Services Limited is committed to protecting and respecting your privacy.

Our Privacy Policy explains when and why we collect personal information about visitors to our Website and Online Booking Portal, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you remain happy with its content. By using our Website and Online Booking Portal, you are agreeing to be bound by this Privacy Policy.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to info@associatedair.co.uk or by writing to Associated Air Services Limited, Unit 4-6 Feltham Business Complex, Browells Lane, Feltham, Middlesex, TW13 7EQ. Alternatively, you can telephone our office on 020 8844 0805

Who are we?
Associated Air Services Limited is an International and Nationwide document and parcel delivery solution. We are a Limited Company registered in England and Wales. Registered address: Unit 4-6 Feltham Business Complex, Browells Lane, Feltham, Middlesex, TW13 7EQ . Company Registration No: 2100896.

Information Submitted by You
We will process any data when you use our Website and Online Booking Portal in accordance with UK and EU data protection legislation.

What type of information is collected from you?
The personal information we collect might include your name, address, landline telephone and mobile, email address.

How is the information you have given us used?:

  • To provide a service to you and ensure that service is completed using your preferred method
  • record your interest in our services
  • use your contact details to call or email you
  • to send you a quotation
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you information and or updates about service you have requested and that may interest to you
  • our latest promotions, pricing and any changes that may have an impact on the service
  • to process a job application you have sent to our organisation

We will hold this personal data for as long as is required. If and when we are asked to remove personal data by an individual or organisation whose data we have recorded, this will be done within 72 hours or soon after. If this personal data remains relevant to one or other service we are providing to the individual or organisation, we may be legally or commercially required to hold some information to fulfil the obligations to that service.

Who has access to your information?
Associated Air Services Limited will not sell or rent your information to third parties for any purpose. If having used our Website or our services you then agree to Associated Air Services Limited organising the transfer of your consignment and all logistical decision and information necessary to enable delivery is determined by Associated Air Services Limited and third-party suppliers, each will be acting as a data controller of your information and we can provide copies their Privacy Policies. Each of these third-party providers has been carefully selected by Associated Air Services Limited with whom we have typically worked for years.

You decide
You can decide if you want to receive information from Associated Air Services Limited now and in the future. If you do not want to receive news, e-bulletins or any other communication from us you can telephone, email or write to our offices to stop this –

  • 020 844 0805
  • info@associatedair.co.uk
  • Associated Air Services Limited 4-6 Feltham Business Complex, Browells Lane, Feltham, Middlesex, TW13 7EQ.

How you can update your information
The accuracy of your information is important so if you change email address, or any of the other information we hold becomes out of date and inaccurate, you can telephone, email or write to our offices to update these records.

  • 020 844 0805
  • info@associatedair.co.uk
  • Associated Air Services Limited 4-6 Feltham Business Complex, Browells Lane, Feltham, Middlesex, TW13 7EQ.

Security protecting personal data
When you give us personal information, we take steps to ensure that it is treated securely. We do not hold any credit or debit card payment information. More general contact details such as name, address, telephone and email may be held on our servers. No outside party has access to these servers, except for IT maintenance and upgrades. Data files on these servers are regularly scanned for virus detection and protected by strong firewalls for which access passwords are regularly updated.Data Stored within UK and Europe (EU)
Our data is held on servers located in UK and Europe (EU) where data protection legislation is governed by UK and European (EU) laws and regulations. (GDPR and the UK Data Protection Act 2018)

Interruptions and Omissions in Service
Every effort is made to ensure that our Website and Online Booking Portal is accurate, secure and accessible at all times. However, Web and Internet connections can fail from time-to-time which is beyond our control. Although rare, service breaks are typically temporary amounting to as little as a matter of minutes in some cases. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this Website (or any particular part of it) or to provide the service offered on this Website. We may vary the specification of this site from time to time without notice.

Your Use of our Website
You may only use the Website and the Online Booking Portal for lawful purposes. You must not under any circumstances seek to undermine the security of the Website or any information submitted to or available on it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Website or attempt to decipher, disassemble or modify any of the software, coding or information on the Website.

Information on our Website
Whilst we make every effort to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in any of the information on our Website and Online Booking Portal or any liability in respect of information on our Website supplied by you, any other site user or any other person.

Choice of Law and Jurisdiction
The use of this Website and any agreements entered into through this Website are to be governed by English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this Website or any agreement made through this Website.

Data Protection Acts 1998 (GDPR and UK DPA May 2018)
This Act of Parliament which set out principles relating to the use of data to ensure that the rights of the person who is the subject of the data are protected under the law, the forthcoming GDPR European Directive on data protection and the UK Government’s Data Protection Act (DPA) which will come into force at the same time.

Personal Data
Personal data is defined as data which relates to a living individual or organisation who can be identified from their data, or from their data and other information which is in the possession of or is likely to come into the possession of Associated Air Services Limited. For full details of personal data and your rights, please visit the Information Commissioners Office Website at https://www.ico.org.uk/

Third Parties
These are companies and people other than Associated Air Services Limited.

Users and Visitors
People who use our Website and Online Booking Portal.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.

Legal Disclaimer
Associated Air Services Limited uses reasonable care to make sure that the information appearing on the Website and Online Booking Portal is accurate and up-to-date. However, errors and omissions do occur and the user should not take the accuracy of the information for granted but should check directly with Associated Air Services Limited.

Associated Air Services Limited shall not be liable for any loss of profits or contracts or any direct, indirect or consequential loss, business interruption or loss of data or programs arising out of or in connection with the use of the information either contained within this site.
Associated Air Services Limited may also make improvements and/or changes to the content of this information at any time without notice. All services, product and product price specifications contained within Associated Air Services Limited Website and Online Booking Portal are subject to change without notice.

INFORMATION PROVIDED ON THE WWW.ASSOCIATEDAIR.CO.UK WEBSITE IS PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AS SUCH EXCLUSIONS OF IMPLIED WARRANTIES SHALL APPLY PURSUANT TO APPLICABLE LAWS AND REGULATIONS.

Copyright
No part of this Website may be copied or imitated in whole or in part. No logo, graphic, sound or image from this Website may be copied or re-transmitted unless expressly permitted in writing by Associated Air Services Limited. (These prohibitions are without limitation to the legal rights of Associated Air Services Limited)

Governing Law
Any dispute or claim concerning or arising from this Website or Online Booking Portal shall be determined in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in determining such disputes or claims.